All packages are shipped via USPS. All packages will ship within 1 business week from time of purchase. Please be mindful of the holidays. If you need your purchase sooner please email firstname.lastname@example.org.
Our goal is to give our customers the best experience possible. If you are not completely in love with your purchase, you may return your item(s) within 7 business days from the date you received the item(s) at your own cost. We DO NOT give cash or card refunds, but we would love to help you find something for equal value! All custom orders and sale items are FINAL SALE.
All damages from shipping must be reported within 7 days of delivery. If an item is damaged while being worn, we will do our best to fix it or replace it. Please email with the images and a description of the damaged item. All returns will be shipped at your own cost.
All invoices MUST be paid before shipping. We do not accept checks.
Your privacy is very important. Under any circumstances, your information will never be shared with anyone. Your phone number, address, and e-mail are used for shipping purposes only. Your e-mail will be used to notify you of special updates, sales, and coupons on carolinastrung.com