REMINDERS & SHIPPING
All the beads we use to make the necklaces and bracelets are handmade all over the world. Please remember that each bead will not be perfect. The size, shape, pattern, and color will vary a little in each bead. All of our tassels and leather straps are hand cut by us. The pattern leather we use is called hair on hide. The pattern is made from little hairs which may shed overtime. Every pattern placement on items will not be the same as the one listed on the website.
All packages are shipped via USPS. All packages will ship approximately within 2 business week from time of purchase. Please be mindful of the holidays! If you need your purchase sooner please email before placing your order.
When mailing back an exchange back, PLEASE package the item(s) carefully, for example bubble wrap, packing peanuts, bubble mailer. If we receive the item(s) and it is damaged because it was not packaged correctly we can not accept the exchange. Once we receive the exchange, it will take approximately 1 business week for your exchange to be processed.
Our goal is to give our customers the best experience possible. If you are not completely in love with your purchase, you may exchange your item(s) within 7 business days from the date you received the item(s) at your own cost. The item(s) must be in original condition with the tags still attached to the item(s) the way it was received from us. We DO NOT give cash or card refunds, but we would love to help you find something for equal value! All custom orders and sale items are FINAL SALE.
All damages from shipping must be reported within 7 days of delivery. If an item is damaged while being worn, we will do our best to fix it or replace it. Please email with the images and a description of the damaged item. All returns will be shipped to us at your own cost, we will then ship the items back to you at our cost.
All invoices MUST be paid before shipping. We do not accept checks.
Your privacy is very important. Under any circumstances, your information will never be shared with anyone. Your phone number, address, and e-mail are used for shipping purposes only. Your e-mail will be used to notify you of special updates, sales, and coupons on carolinastrung.com